Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? ", "When you work in a diverse team and with patients, you will encounter difficult personalities. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". This organization includes my scheduling, paperwork, and more. But I don't want you to be surprised by the information. Are there any specific action steps you would need to take to reach your goal of becoming a PA? For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. I would need to be trained in the new procedures. One of the toughest parts of communication can be delivering bad news to people with whom you work. Do you consider yourself a compassionate person? Good answer! It seems you have found that balance. If I were to be offered this position, I would look forward to bringing these services to this area as well. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. You must create your own answers, and be prepared for any interview question in any interview. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. We will see how stellar my skills are after that course! I am warm-hearted, responsive to my patients' needs, and always empathetic to others. There was not a formal method of teaching IR PAs. I like to manage my time to finish my projects on time. I also keep myself open to my colleagues so that they can know and understand me better as well. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. In a positive tone, discuss how you made the situation work! The application opens in early May. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. Would it ensure efficient workflows or more timely responses to other departments? Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. Our date tracking prior to 2019 was not accurately kept. Your version of customer service sounds warm, welcoming, and caring. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. Very nice answer. A career in healthcare can be emotional at times; however, I choose to focus on the positives. We do not claim our questions will be asked in any interview you may have. Strong communication skills are required to be an active leader. I have a kind and outgoing personality. The staff wanted to start double-booking patient time slots. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. What makes you want to give back to your community? Submit as soon as possible so that you will have more time to gather the required supplemental documents. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. I have been responsible for maintaining supplies on the general surgery ward for five years. These go above and beyond what it means to provide compassionate care. You can consider improving this response by explaining why. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. When have you had to adapt to change in the workplace? I greatly value diversity. "A bit about me - I love to travel, read, and conduct research. It seems you would be a wonderful teammate to have around. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. It's professional to take a few minutes after an encounter like that and let those emotions come and go. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". "My customer service skills with my patients are definitely one of my strengths. I make sure the on hands are right for the computer to order what's on auto order. This is a great response, and it shows that you truly do care about the people that you come across every day. ", "I work good with minimum supervision, but I also enjoy working with a team. Discuss the reasons why will you be great at this job. This is a very good example of your problem resolution skills. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. Your work history sounds strong, and it seems as though you are very loyal to your work. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) Your answer should include your ability to be patient, kind, and confirming to best answer this question. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. "In my current role there is a lot of staff turnover when it comes to our management team. When have you had to adapt to change in the workplace? Most interviewers will interpret a cliche response like that as dodging the question. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. ", "I was working in a clinic where the primary population was low income. Write a thank you note or email to all your interviewers. ", "When I started in Interventional Radiology, I was not trained in IR procedures. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. We do this by creating interview questions that we think you might be asked. I had to submit my previous procedural logs and take a test. If they want help, Ill help any way I can. One for the clinic, one for me, and one for the patient. I'd be curious to hear if your department had any needs in this area. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. ", "Once I was filling a prescription for 90 days 90 tablets. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. Dental benefits. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. Deadline: October 5, 2022. ", "I think my weakness is that I take too much to do. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. If I promise any follow-up to my students, I do so in a timely manner. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! Excellent! These are exactly the steps that an interviewer would be looking for. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. I cannot take on every step of a project all of the time. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. "I have experience in ordering medical supplies and maintaining inventory. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. Maybe you can see opportunity when others can only focus on the issue. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. Consider sharing how patients react to the way you communicate. where i concurrently pursued a degree in both nursing and biological sciences. I really like this answer! I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. I am eager to get a great start on my career. It sounds as though you do everything possible to ensure your patients are set up for success. I returned to the US just last month and had been actively looking for work the past couple of weeks. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. Image source: Times Herald. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. I am looking forward to getting into the routine of a career again. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. "Whether I am doing an independent project or working in a team environment, I always give my best. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. I'm happy to answer any questions you have. Interview Questions Give an example of an improvement project you led As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. These are all excellent skills to have, and you sound very talented! Browse questions (57) Ask a question. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. ", "I have the basic procedural skills for this team position. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. ", "I'm very interested in clinical research. "I handle stress very well, and when you call my references, they will attest to this fact. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. I understand that it's part of the job. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. My youngest daughter is involved in volunteering. At the end of the day, many role titles are fluid. My approach is to be empathetic, soft-spoken, and truthful. I have trained myself to adapt my communication style, so a patient gets what they need. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. What is important to them is that you are cognizant of your own personal shortcomings. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. We had a lot of concerns with patients not showing up for appointments when expected. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. By consistently rejuvenating in this way, I can give even more energy when I am at work. Balancing empathy with honesty is key when communicating bad news. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. 3. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. "Every day at work, I remind myself that everyone I come across has their struggles. The program was a success, and upper management chose to keep it implemented for another six months. Did you consider how leaving AMA would impact his health and well-being? While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. I know what I want to be done and how I want it done, so it's often easier to do it myself. While there was no injury, I was required to report the fall to our safety team and I did so immediately. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. "I believe I could improve on some technical skills including Excel and Word. They want to know that your passions align well with what Kaiser Permanente is offering. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. I hope to involve them in various Kaiser community volunteering opportunities.". You've done well by answering diplomatically. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. You've answered well by sharing that you face stressful situations head-on. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. You are showing the interviewer that you are highly capable in either situation. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. But this is usually just for transitions. "I would describe my personality as approachable, light-hearted, and positive. "Early in my career, I was working a night shift with minimal staffing on our unit. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. . I am always sure that when at home, my family gets my attention first. "I find that with the right company, it's pretty simple to balance life and work. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. My approach is to tune out the negativity and try to figure out why the personality is difficult. . When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". I am an attentive listener and a compassionate caregiver. In addition to this podcast, I also subscribe to a couple of industry blogs. Also, for every month with zero sick days, a bonus was added. That way, it's easier to transition care, and the patient has all their info in the same place. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. leader vs. follower). ", "You are searching for someone with 5 years' experience and I have two. Hiring Age. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. "I once worked in a very difficult environment and toxicity really started with our leader. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. What does it mean after your phone interview. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. I like to be on time with my schedule to ensure that our patients are assisted properly. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. I love my job. This accuracy ensures that patient care transitions from one caregiver to the next. I get along well with others and work well as a team.". We will re-assess in December, but it seems to be working very well. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you.
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