If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. 182-184 High Street If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Connected Voice are collating information about support across Newcastle and Gateshead. This includes both small leaks and emergency repairs. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. endobj However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. I have got this complaint, they monitor it and see it through to the end. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Gateshead pensioner 'shocked' at council's repair works on his home of Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Our business support events remain cancelled for now. This is known as the Right to Repair scheme. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. The site has been designed with residents and local groups to ensure it is easy to use. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. stream Planned repairs usually need an inspection before work is done. All rights reserved. Request a FREE property inspection to find out how much your claim is worth. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. East Ham What are the costs and charges at Watergate Court. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. It is also possible to claim for any damage that may have been caused during repair works. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. We encourage our people to think differently, do the right thing and be innovative. Gateshead council tenants wait almost a month on average for repairs Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Gateshead gardener's fury as garage roof plants itself in her flower We hope to reschedule these eventsat a later date. Housing Disrepair Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Gateshead Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Housing Repairs and Maintenance Service Gateshead - Government Online However, our partners are continuing to deliver a series of . Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. There are no emergency or urgent repairs outstanding at this point in time. View details of your former and current tenancies including rent statements and repair. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Well, theres so much on offer and heres just a few of the highlights! <>>> Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. <> "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". This is commonly known as filing a compensation claim for despair against a housing association landlord. Thursday 26th January 2023. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. We hope to reschedule these events at a later date. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu A public consultation on the future of Gateshead Council's Leisure Services has commenced. Gateshead Metropolitan Borough Council | Complaints - Housing Disrepair We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Housing contact details - Gateshead Council Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. 2 0 obj Council tenants can also be offered evening appointments for repairs from 4:30pm. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. As a council housing tenant, you are entitled to a good standard of living. about Our Customer Scrutiny Panel needs you! Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. If we miss an appointment and we didn't contact you, please contact us. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Always ask to see this card before letting anyone into your home. Gateshead Council aims to complete the backlog by late March next year. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Your Employees Portal - Gateshead Council Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. The panel decides which services they review based on various criteria. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. %PDF-1.5 Gateshead, England. Gateshead Council Section Manager - Repairs Job in Gateshead, England If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. London VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). New online repair reporting system launched - Gateshead Council The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. The contractors are currently repairing seven properties a week. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Gateshead Council jobs in Newcastle upon Tyne NE20 Unfortunately, this job posting is expired. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. If so, please keep reading as youre just what were looking for! Payslips. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Visit directory. : 50K - 53K. We will tell you in advance when any work like this will happen. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Thank you so much. We are Gateshead Council's Housing Team. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Work continues to address 3,000 Gateshead Council property repair Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. We will pay compensation for damage which is our fault or our contractors' fault. You can also include claims for loss of earnings and care costs if necessary. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Head of Repairs and Maintenance - Gateshead Council - LinkedIn Our employees and contractors carrying out work will show you an identity card. For further information please contact the Involvement Team by: Civic Centre The amount of compensation you receive will depend on the severity of the illness and how long it lasted. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Cabinet met this week to determine the future of Gateshead Council's Leisure Services . As a tenant you are not automatically covered for any of your home contents. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Gateshead Council Housing Services | OurGateshead There's also additional service charges from 115.85 a week, this cost is eligible . Employer Est. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Council residents in Gateshead waiting nearly a month for house repairs Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Internal deterioration such as damage to carpet, walls etc. You should report any damage to your local housing office. You can also claim compensation for the damage that has been caused during repair work. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Youth justice services: North East and Cumbria - GOV.UK If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. The report found the repair centre's ability to handle calls was deemed 'critically low'. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Information, Advice, Services and Support - Gateshead Local Offer SEND A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Regent Street These are repairs which need quick attention and don't need an inspection first. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Section Manager - Repairs - Gateshead Council - North East Jobs Repairs - Gateshead Council Background 2. People really are our greatest asset at Gateshead Council, and we value every employee. This makes sure that everyone is treated fairly. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor endobj If your repair can't wait until the programme we will carry it out within the normal timescales. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Top Jobs in Gateshead, England. Time to have your say on the future of our leisure service. <> We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Gateshead Council aims to complete the backlog by late March next year. Your Employees Portal - Gateshead Council Complain about council or housing association repairs They should all be done. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. 1 0 obj In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Our business support events remain cancelled for now. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Homepage for Gateshead Councils Benefits and Council Tax information For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Work continues to address 3,000 Gateshead Council property repair backlog If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Do you want to work with us in helping to create spaces that are great to work and/or live in? Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Don't worry, we can still help! These include re-fixing toilet seats and repairing minor leaks. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. We have guidelines on how long different repairs should take. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. E6 2JA. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services.
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gateshead council repairs