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I think my laptop has been attacked most violently by this virus. I can't even get it to run safe mode with networking. I get to the setup menu, and I manage to press the "safe mode with networking", but the computer goes blank and then returns again with a list of unknown files or something .. Along the lines of :sim1/0 etc etc. And the list goes on for about half a screen length, and is centered in the middle of the screen. I thought maybe it's just loading, but I waited half an hour and no change. Any tips? Or is this a hopeless case.. Since I see no one else had this problem. Thanks in advance for trying to help!
Hello, i seem to be having a problem with my host files. Whenever I type in " %systemroot% \system32\drivers\etc " I see all the programs but i cannot seem to find my host files. If you could tell me what the problem is that would be very helpful. Thanks.
I may have friends, but we're all music geeks so I really didn't have anyone tech savvy to help me with this. Thank you sooooooooo much! You saved me from bashing my computer with my piano...Or would it be bashing my piano with my computer?
still cant get back to normal on my laptop. cant connect to internet either and when my laptop opens up i just see my background image and no icons! cant open start menu either. tried this in safe mode and it still doesnt give me any icons.
have run anti-malwarebytes and didnt find anything. have deleted the suspicious files in the locations you mentioned but still my problem remains. couldnt find the txt file either.
any advice would be very helpful!
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did you try deleting it in Safe mode yet? That is the simplest thing to do first. it may not be deleting because it's still running. In safe mode you would not have this issue.
It may also be a permisions issues. Depending on your OS there are steps you can take to to over ownership.
Thanks so much. This thing (AV Security Suite) had 'taken over'my pc :( Various things I had tried (even in Safe Mode) made no difference ... then I found your detailed, easy-to-use guides and really clear videos and was able to delete manually, including Registry keys. Great site - well done.
Hey,
i cant delete the random character folder or anything inside it, it comes up with "You need permission to perform this action" unless im crazy i have full control of my computer.... you know other than the virus overlord.
The standard AV virus that shuts down most of your PC funtions has mutated and cannot be removed with malwarebytes, IF you get infected with the new mutated virus.
Any cures for this latest AV Security Suite virus guys???
One of our office computers has been infected with a version of this with xssd.exe as the main exe.
It won't let you run any programs as they are all "infected" and if you restart in safe mode with networking it just restarts the computer in the normal mode.
As we speak I've mounted the drive in linux and have had to delete the files from there.
Restarted in windows to install spyware doctor and Malware bytes and am waiting for the scan results
hello and thanks for helping,
I managed to get rid of the Security Tool and now my programs etc work fine.
The problem comes when I restart my pc and the Security Tool comes back!
I tried both AVG and Malwarebytes and deleted all viruses and stuff.
What else can I do?
Hi, I was pretty much following your video up until you showed the .exe file. I'm running windows vista and wen through users>Sam>Appdata>local, but when i arived there had no exe files. I have four text documents, two dat files, and a configuration setting, but no exe.
I have no files that are named like the exe file, even if you said there would be one similar in name.
Honestly I know how to work a computer, photoshop, add-on's etc, but this confuses me, especially when you guys don't have a video for vista.
Any idea what the type of file would be if it's not exe?
That's a lot of information :) .
1. chrome share the same settings as IE so yes your .wu extention if blocked on one will be blocked on the other. Most likely a hosts file issue. Re-set the Windows Hosts file.
2. You are still infected. Most likely with a root kit that will not be easy to remove. Run a Full scan using the SDA client and remove the threats that it finds manually.
3. I would recommend you learn how to use Highjackthis. Most people do not need to but in your case you better run that program as well. that should help you identify the virus files and remove them.
Be sure not to log into any bank accounts or social websites till you get this issue resolved. Normally people who are infected with the Security Suite virus will not have as bad of secondary infections as you but it does happen and you got the short end of the stick.
Worst case ( Backup your data first) Run Combofix.exe. Google it. It should do the trick but can also cause more harm then good. It's a great program for those who just can't get anything else to work. Be sure to run that SDA scan first however.
(In the following post, please replace all instances of "wu" with the obvious operating system update... virus is preventing me from submitting this post with that string...)
Last week my desktop became infected with Security Suite, making the computer unusable. I booted in safe mode and ran malwarebytes, which seemed to remove most of the problem and make the computer usable again.
However, running the scan a few times, I kept getting us?rinit.exe popping up as an infected file. I figured that malwarebytes was having troubles removing that file because of the wild card character, so I removed it manually.
I then rand malwarebytes and stopzilla a couple of times until they both came back clean (other viruses like alureon.h, renox.lx, gen_nullo, etc. kept showing up)
I also had to change my DNS settings to access the internet (a virus must have changed my DNS to use a proxy, and the antivirus software apparently just turned it into a blank proxy).
So, after all that the computer seems to work OK, but there is clearly a problem.
1. Something is blocking all access to "wu." This is weird, and does not appear to be a DNS thing. If I type in any web address with the string wuin it, I immediately get an error saying the connection was reset and the web page cannot load. This not only blocks the wu page, but anything with that string. For example, if I google wu, then the google results are blocked because the search string is in the url. If I type in something like cnn.com/wu, it gets blocked (versus typing in something like cnn.com/junk which gets returned as page not found.) I have no idea which process is blocking the access, and it is blocked in all browsers (ie, chrome, firefox). This prevents me from running wu(I realize I haven't updated windows in a while, and may be missing key security patches). (Aside from wu, I can access any website, including anti-virus ones)
2. The other thing I notice is immediately after starting a web brower, I am getting hundreds of ad ware cookies. This doesn't prevent using the computer, but I assume there is some kind of infection.
3. I have noticed if I run internet explorer (I typically run chrome), I am getting random popups.
I have also run the following programs:
trojan remover
superantispyware (free edition)
webroot antivirus with spy sweeper
I've tried running anti-virus software in both safe and normal modes.
Usually running the software cleans one or two stray malware files, and then returns clean results for a while, but wu is still blocked, indicating the virus is not eradicated. Then, after using the computer for a while, later scans indicate new viruses, so I am guessing I have some kind of hidden virus that is downloading other infections...
Any idea of what could be causing this? The Security Suite virus was what seemed to set all of this off, but I haven't found any other comments about wu being blocked, so I am thinking I may have a different virus as well.
I have not downloaded spyware doctor, but I will try that next. (I have been downloading updated virus definitions for the 4 programs I am running and have been running continuous scans, which often take 2-3 hours, so trying each new program is slow...)
Oh, and I should add that I also have a laptop using the same router. I can access the wu page with my laptop, indicating that the problem is not on the router, but somewhere on the desktop.
Thanks so much for showing me how to do this.
This has to be one of the most annoying viruses I had..
Please keep up the good work
God Bless!
I have found most of the files which need to be deleted however, in the app data (roaming) folder there is a folder which is part of the virus for sure as it is basically all various letters and numbers, i can delete all objects in it apart from one which is entitled "mediafix70700en02n", i also cant delete the folder itself that its in. What its saying is that i dont have permisson to delete it. Somebody else mentioned before that they had this problem and i went into the security part to give myself permisson and it says i already have it. I am the main and only admin of the computer. Any ideas how to delete that file?
Thanks.
Hello, my computer has the security virus but it only pops up when I go to a certain site. I have followed the video for Windows 7 and get to my Local folder. There is no random folder with a random assortment of letters. Any idea of what I can do to get rid of it? Thank you
I really hate these people who got nothing to do but victimized unsuspecting PC users and net surfers to their lair.
Good thing there are also others who are dedicating their time and resources for the business of removing these viruses...
I would just like to thank you for this!!
I got this Virus and tried
Malwarebytes
Spysweeper
AVG
and none cleared it...
I managed to clean manully with the above info!!!
Just one thing....
i cannot find shwd.exe or (random numbers).exe to delete
Iam running vista and the folder to delete was indeed WNXMAL
Anyone find the currant version of this .exe file name???
Hello, have this security suite virus. Using Windows 7 right now. Go into my local folder and there is no folder that is random letters, all have legitmate names and real things that I know of. My security suite doesnt always pop up right away, so have been trying to get it start with task manager open but still no luck. Any clue on what I can do to get rid of this? Thank you
Ahhh chers bud.. i was shitting myself when the computer suddenly went crazy. The website was great. If its of any conselation, i couldn't find any of the specifed files in Regedit, neither AVVS or WNXMAL. However it just seemed to work when i removed the file from AppData. So i was just wondering if this means that the Virus is completely gone? (becuase i didn't delete any of the files in Windows Registory). Again thanks man the help was great, and a reply would most appreciated.
when i go to users and the menu i cant seem to find the security tool icon what do i do?
I'm so glad I found this website to remove this Security Suite fake security client....phew!!!! Thank you very much. I wasnt able to view the from this site, but I went on YouTube to do so!!! THANK YOU SO MUCH!!!!!
Thank you so much for your clear instructions - this was simple to follow and removed the virus from my computer. Thanks once again
Cant say enough about the video! I followed to the directories and found that sucker. Renamed, removed and all is good. I spoke with many "experts" about this prior to stumbling upon your site and it was almost too easy to be true. Thanks a million and I have already and will continue to tell people about your site. I hope you keep it as neat and clean as you have it now!